Privacy Policy

Privacy Policy for Superior Metal Buildings of Florida, Inc.
Effective Date: May 19, 2025
Superior Metal Buildings of Florida (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in connection with our services, including our website (www.superiormetalbuildings.com), SMS/MMS messaging, email communications, phone interactions, and other business activities. This policy complies with applicable U.S. federal and Florida state laws, including the Telephone Consumer Protection Act (TCPA), the Florida Information Protection Act of 2014 (FIPA), the CAN-SPAM Act, and 10DLC regulations for SMS messaging. It is designed to meet current legal obligations and anticipate future privacy considerations.

1. Scope of This Policy
This Privacy Policy applies to all personal information we collect from you when you:
• Visit our website (www.superiormetalbuildings.com)
• Opt in to receive SMS/MMS messages
• Communicate with us via email, phone, or in-person
• Submit inquiries, requests for quotes, or purchase our products/services
• Engage with us through other channels, such as social media or third-party platforms
This policy does not apply to information collected by third-party websites or services linked from our website or messages, which have their own privacy policies.

2. Information We Collect
We collect the following types of personal information, depending on how you interact with us:
a. Information You Provide Directly
• Contact Information: Name, email address, phone number, mailing address, or other contact details provided when you request a quote, fill out forms, opt in to SMS/MMS, or contact us.
• Project Information: Details about your metal building project, such as dimensions, preferences, or specifications shared via forms, calls, or messages.
• Communication Data: Content of messages, emails, or phone conversations, including inquiries or feedback.
• Payment Information: If you make a purchase, we collect billing details (e.g., credit card number, billing address) through secure third-party payment processors. We do not store payment information directly.
• Opt-In Data: Consent records for SMS/MMS or email communications, including date, time, and method of opt-in.
b. Information Collected Automatically
• Website Usage Data: IP address, browser type, operating system, device information, pages visited, time spent on our website, and referring URLs, collected via cookies, pixels, or similar technologies.
• Analytics Data: Aggregated data about user behavior on our website, such as click patterns or form submissions, collected through tools like Google Analytics.
• Geolocation Data: Approximate location based on IP address, used to tailor content or services (e.g., local building codes). We do not collect precise geolocation data.
c. Information from Third Parties
• Marketing Partners: Information from third-party lead generation services or advertising partners, provided you have consented to share your data with us.
• Social Media Platforms: Information you share publicly or through interactions on platforms like Facebook or Instagram, if you engage with our accounts.

3. How We Collect Information
We collect information through:
• Website Forms: Quote requests, contact forms, or newsletter sign-ups.
• SMS/MMS Opt-In: Texting a keyword, providing your phone number on our website, or consenting during a call.
• Email and Phone: Communications initiated by you or in response to our outreach.
• Cookies and Tracking Technologies: Automatically via our website, with your consent where required (see Section 9 for details).
• In-Person or Events: Information provided at trade shows, consultations, or site visits.
• Third-Party Services: Partners or platforms you’ve authorized to share your information with us.

4. How We Use Your Information
We use your personal information for the following purposes:
• Service Delivery: Process quote requests, design metal buildings, fulfill orders, and provide customer support.
• Communications: Send SMS/MMS messages, emails, or call you with project updates, quotes, promotions, or responses to inquiries.
• Marketing: Promote our products/services via email, SMS/MMS, or targeted ads, with your consent where required.
• Website Improvement: Analyze usage data to enhance website functionality and user experience.
• Legal Compliance: Comply with applicable laws, such as maintaining opt-in records for TCPA and 10DLC or reporting data breaches under FIPA.
• Fraud Prevention: Verify identities or detect suspicious activity.
• Business Operations: Manage billing, process payments (via third-party processors), and maintain business records.

5. Consent for Communications
a. SMS/MMS Communications
By providing your mobile phone number and opting in, you expressly consent to receive SMS/MMS messages from Superior Metal Buildings of Florida about your metal building project, promotions, or updates. You confirm you are the authorized user of the mobile number provided. Message frequency varies, and message and data rates may apply. Consent is not a condition of purchase.
b. Email Communications
By providing your email address and opting in, you consent to receive marketing or transactional emails. You may opt out of marketing emails by clicking the “unsubscribe” link in any email.
c. Phone Calls
By providing your phone number, you consent to receive calls related to your inquiries or projects. We comply with TCPA requirements for telemarketing calls, including honoring the National Do Not Call Registry.

6. Opting Out of Communications
You may opt out of communications at any time:
• SMS/MMS: Text “STOP” to any message. You’ll receive a confirmation message, and no further messages will be sent unless you opt in again. Alternatively, contact us at support@superiormetalbuildings.com or (844) 712-2600.
• Email: Click the “unsubscribe” link in any marketing email or contact us at support@superiormetalbuildings.com.
• Phone Calls: Request to be added to our internal do-not-call list by calling (844) 712-2600 or emailing support@superiormetalbuildings.com.
Opting out of one communication type (e.g., SMS) does not affect others (e.g., email) unless specified.

7. Sharing Your Information
We do not sell your personal information or share it with third parties for their marketing purposes. We may share your information with:
• Service Providers: Third-party vendors who assist with SMS/MMS delivery, email marketing, payment processing, website hosting, or analytics (e.g., Twilio, Google Analytics). These providers are contractually obligated to protect your data.
• Business Partners: With your consent, we may share limited information with partners for co-marketing or lead generation.
• Legal Obligations: Law enforcement, regulatory authorities, or courts, if required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, with notice to you where required.

8. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information, including:
• Encryption of sensitive data (e.g., payment information) during transmission.
• Secure storage of opt-in records and customer data.
• Access controls to limit employee access to personal information.
• Regular security assessments to identify vulnerabilities.
Despite these measures, no system is 100% secure. In the event of a data breach, we will notify affected individuals and authorities as required by FIPA and other applicable laws.

9. Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar technologies to enhance user experience, analyze traffic, and deliver personalized content. Types of cookies include:
• Essential Cookies: Necessary for website functionality (e.g., session management).
• Analytics Cookies: Track usage patterns (e.g., Google Analytics).
• Marketing Cookies: Enable targeted ads based on your interests.
You can manage cookie preferences through your browser settings or our website’s cookie consent banner (if applicable). Disabling cookies may affect website functionality. For more details, contact us at support@superiormetalbuildings.com.

10. Your Rights
Under Florida and U.S. laws, you have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications or targeted advertising (see Section 6).
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact us at support@superiormetalbuildings.com or (844) 712-2600. We will respond within the timeframes required by law (e.g., 45 days under FIPA for data breach-related requests). We may require identity verification to process your request.

11. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law:
• Customer Data: Retained for the duration of our business relationship and up to 7 years thereafter for tax and legal purposes.
• Opt-In Records: Retained indefinitely to comply with TCPA and 10DLC requirements.
• Website Analytics: Aggregated data retained for up to 26 months (per Google Analytics defaults).
• Opt-Out Requests: Mobile numbers and email addresses retained indefinitely to honor opt-out preferences.
Upon request, we will delete your information unless retention is required by law.

12. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly. Contact us at support@superiormetalbuildings.com if you believe we have collected a child’s information.

13. Third-Party Links and Services
Our website, SMS/MMS messages, or emails may contain links to third-party websites or services (e.g., social media, payment processors). We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

14. Florida-Specific Provisions
Under the Florida Information Protection Act (FIPA), we are required to:
• Notify you and the Florida Attorney General in the event of a data breach involving your personal information, within 30 days of discovery.
• Maintain reasonable security measures to protect your data.
• Properly dispose of personal information when no longer needed.
We comply with these obligations and other Florida privacy laws, such as the Florida Telephone Solicitation Act, for telemarketing activities.

15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. The updated policy will be posted on our website at www.superiormetalbuildings.com/privacy-policy, with the effective date revised. For material changes, we may notify you via email, SMS, or a website notice. We encourage you to review this policy periodically.

16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: Superior Metal Buildings of Florida Email: support@superiormetalbuildings.com Phone: (844) 712-2600 Address: 2947 Oak Beach Blvd., Sebring, FL 33875

17. Future Considerations
To prepare for potential future regulations (e.g., comprehensive U.S. federal privacy laws or updates to Florida privacy statutes), we commit to:
• Regularly reviewing and updating our privacy practices.
• Implementing additional consent mechanisms or data minimization strategies as needed.
• Providing clear notices for new data processing activities, such as AI-driven analytics or cross-border data transfers, if applicable.

By engaging with our services, including opting in to SMS/MMS, visiting our website, or providing your information, you acknowledge that you have read and agree to this Privacy Policy.